Posts Tagged ‘pharmaceutical sales training’

Pharmaceutical Sales Training Requires You To Be Coachable

Sunday, July 25th, 2010

#pharmaceutical #sales #jobs  – I recently dealt with this nurse who wanted to become a pharmaceutical sales rep.  This individual has never worked in the business environment before having spent her entire career in the clinical setting.  I spent perhaps half a day formulating a development plan for her to make a successful transition and upon receiving this plan, she reacted by disagreeing with the points I made.

The plan I came up with was based on my 20 plus years in the corporate world of which 14 were in the pharmaceutical sales field.  She has zero experience in business and was disagreeing with pretty well everything I suggested in the plan, even becoming insulting.

The fact is that pharmaceutical sales training and pretty well any field in business for that matter, is very different from the clinical setting.  If one wishes to make that transition for career, pharmaceutical sales training in particular requires you to be coachable.  If you are not coachable, you will not make it into pharma sales or any other business field.

Even after getting hired, companies required their pharma sales reps to work under a certain set of guidelines and follow a development plan.  Sales managers will be very critical of sales calls made during their work days with their reps.  Reps need to be coachable long after their initial hires as well.

If one is not coachable in any training program or any consultative plan, especially given by seasoned experienced trainers in industry, one will not succeed in the new field.  In fact, many companies use the fact that certain people are not coachable as grounds for declining promotions and even job terminations.

So if you want to be in a new field, it is much better to open up and take any developmental or training plan set out for you than to complain.  Being coachable is one of the requirements for transitioning into a new field like pharmaceutical sales.

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Pharmaceutical Sales Training Video About Other Healthcare Professionals

Saturday, June 5th, 2010

I switched Facebook apps to import the posts from this blog to my Pharmaceutical Sales Facebook page so the readers there did not get to see the video I did on the case study which shows that pharmaceutical sales training should include other healthcare professionals.  The previous app stopped importing blog posts for some strange reason and this observation was noticed by other people who have Facebook fan pages as well.

So I have installed a new app called NetworkedBlogs and hopes it works much better.  So for the benefit of my readers at my Facebook pharmaceutical sales page here is the video again regarding this pharmaceutical sales training topic.

Don’t forget that if you haven’t seen my webinar on pharmaceutical sales jobs yet, just access it through the sidebar of this blog or at the Free Webinar tab at my Facebook page.

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My Pharmaceutical Sales Rep Job Nightmare Video

Thursday, May 27th, 2010

I’m sure that every new rookie had a few pharmaceutical sales rep job nightmares to talks about in their career and I was no exception.  It was way back during my first position in the industry when I got hired by Searle, a big multinational company at that time.

I just finished two intensive weeks of pharmaceutical sales training and relocated to Winnipeg, Manitoba.  Everything was new for me.  Finding a new place to live in a new city where I didn’t know anybody.  Learning a new job in a new industry.  Meeting new customers and clients.

I even had to stay at the Sheraton hotel while my two dogs were boarded at a local kennel for the first two weeks since I didn’t have a place to live yet.  Fortunately, my new manager as well as two of the local company drug reps helped me a bit to get started with a few days working in the field with me.  But after they were gone, I was pretty well on my own.

Then I met with Dr. W., a fairly established family physician with lots of patients in our target group since we were promoting two main drugs that were aimed right for that senior age group.  It’s doctors like Dr. W. who can help make or break a pharmaceutical sales rep job in the field in terms of overall sales figures since they have so much potential on prescriptions they can generate.

The case with Dr. W. had been discussed before here on my blog but I now have recorded a video to bring out the useful lessons even better.  So check out this entertaining case in the video below as this is one of my fondest memories from my career especially since it had a good ending.

As always, feel free to leave comments about this video below as long as they are not spam – my comments spam blocker will remove them anyway.

For those who are interested in a pharmaceutical sales rep job, check out my free pharma careers webinar.  For those already in the industry and who would to explore the possibility of having me as a guest speaker at one of your company meetings, see my speaking programs.

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Pharmaceutical Sales Training Videos Coming

Thursday, May 20th, 2010

#pharmaceuticalsales #pharmaceutical  —-  This week’s video on pharmaceutical sales strategy for drug representatives was just the first of several that were shot this week.  The others are being edited and will be put up here on this blog over the next few weeks.  These videos would be great as pharmaceutical sales training information especially for those who are hoping to enter the industry.

They give you a realistic appreciation of some of the actual issues that can happen out there in a sales territory when calling on doctors.  These cases can also give you something to talk about during your job interviews since it will show potential employers that you are not completely ignorant of what really happens in the day to day working life of a drug representative.

Although these videos and blog posts will never replace real pharmaceutical sales training from a trainer in a pharma company, they are still helpful to expose you to the industry.

I will release about 1-2 new videos per week in the next little while so stay tuned.  I hope you will find these pharmaceutical sales training clips informative and entertaining as well as I pulled them from my real life cases during my career.

By the way, for those of you who like being on Facebook, our dedicated page about pharmaceutical sales at that platform is getting popular with Facebook users as it’s a place to interact with other people interested in the industry while remaining on Facebook.

If you are on Facebook and would like to check out this page and interact with others as well as me since I do post there quite regularly, just go to Facebook Pharmaceuticla Sales.  Please hit the Like button too while you are there and let other Facebook users who are also thinking about pharma sales know about the page.

All the pharmaceutical sales training videos being produced will end up on that Facebook page as well so you could watch them while in that program too.

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Pharmaceutical Sales Training Beyond Physicians Offices

Thursday, May 13th, 2010

#pharmaceutical #pharma #drugs

The last blog post introduced an interesting real life case where a drug representative found some significant sales activity for one of his products at a cancer clinic.  The interesting thing here was that this sales activity was not generated by a doctor.  Instead, it was the clinic nurses who routinely recommended the product to all radiation patients as they handed out info sheets they made up with the product’s name on it.  This case clearly demonstrates that pharmaceutical sale training should be beyond just physicians offices.

The drug representative took these findings back to his company and it was soon determined that all nurses working in similar cancer treatment centers across the country should be called on by the company’s sales force.   Some other cancer centers were already on board with this product while many were not.

All drug representatives from this sales force did a special campaign to call on all cancer clinic nurses to inform them about how other cancer nurses were recommending the product and soon, all cancer treatment centers enthusiastically came on board with adding the company’s product as part their post-treatment care guidelines.

Many of these cancer clinics also had small pharmacies in house and upon follow up visits, the drug representatives found that many of these pharmacies have been stocking up on the product.  In fact, the majority of these tiny cancer pharmacies carried more of the product in stock than typical major retail pharmacies!

Sales of the company’s cream product skyrocketed to record levels not because of increased promotion to doctors, but to cancer clinic nurses. Although these nurses were not physicians, they proved to have the power to recommend certain products directly to patients which in turn significantly increased sales.

Of course, I will admit that the original drug representative who found out about these cancer clinic nurses in this case was in fact myself.  It was a great feeling to help my company find such an enormous pharmaceutical sales opportunity that became relevant right across the country.

This was not the only case I ever encountered where nursing staff proved to be very important in regards to recommending products directly to patients.  In fact, many hospital specialist representatives see this very same thing happening at many other different clinics in hospital settings where patients spend time with nurses.

So it is quite important for drug representatives to cover a component about calling on health professionals besides just physicians during pharmaceutical sales training sessions with their companies.  Other professionals should include nurses and pharmacists.

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How Patient Demand Can Influence Pharmaceutical Sales Training

Tuesday, May 11th, 2010

#drugs #pharmaceuticals #pharma #pharmaceuticalsales #medical #biotech #healthcare

The lesson from the real life case study in pharmaceutical sales covered during the last two previous blog posts is that patient demand can be a very powerful weapon in healthcare and this example actually showed how a once dormant drug can become a major competitor to a market leader.   This is a case where patient demand did in fact influence the pharmaceutical sales training of the company’s sales force.

Unfortunately, drugs take many years to develop and as a result, their development may not always go hand in hand with actual patient demand.  One of the consequences of this is pharmaceutical marketing departments trying to scramble and come up with marketing angles that the physicians and patients will buy into.  Not all drugs that come into the market are successful as companies can be stuck with real product dogs.  All the pharmaceutical sales training in the world for a team of elite drug reps cannot help them turn a dog into a winner in this industry.

In some cases, products can lie dormant as it did with our product from this case study for years until the right type of patient demand fortunately helped revive it.  In this scenario, patients wanted a more natural, green product for hormone replacement therapy or HRT.

Effective drug reps used the patient demand to their advantage without offending their physician customers. I was one of the drug reps that sold this natural drug discussed in this case and later became the product manager for it.  As the product manager, I developed special marketing materials that even featured the image of a green soybean plant to show the naturalness of our drug.

Our entire pharmaceutical sales training for this product revolved around this patient demand and we emphasized the features and benefits of our product to physicians in a way that showed how our product met the patient demand head on.

It was one of the most enjoyable drug products I’ve ever worked with – if you are curious, here’s more information about my own pharmaceutical industry background.

The concept of using patient demand is similar to using referrals in your pharmaceutical sales job hunt. With people recommending you for a drug rep sales position, you can put a major dent in your own competition for the jobs. Learning how to get the right people to refer you for such positions is taught in the book and audio program “How To Get A Dream Job In Pharmaceutical Sales – Direct Inside Advice and Guidance from a Sales Manager”.

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Pharmaceutical Sales Training Teaches Relationship Building

Saturday, May 8th, 2010

#business #sales #pharmaceuticals  —–  The main lesson from the real life case study we looked at over the last two blog posts is that selling pharmaceuticals sometimes require the building of long term business relationships over time rather than going for the quick sales as in retail sales.   Companies that conduct good pharmaceutical sales training for their reps should teach relationship building with customers over time.

The drug rep took the time to build Dr. W.’s trust and provided good service over an entire year by such activities as keeping the doctor up to date with clinical information and drug samples as well as bringing him to high level medical educational events. Consistent service was the key in building long term business relationships.

Dr. W. was initially a worse case scenario since he personally experienced the drug’s side effect himself but the drug rep was able to eventually turn him around and made him into one of the biggest users of the product.  The new drug rep in this case study was in fact me during my very first year on the job after attending initial pharmaceutical sales training at head office.  This was one of my most memorable stories from out in the field during my entire career.

Building business relationships in your own network with the goal of landing a pharmaceutical sales position is also important. Rather than being one of the nameless hundreds of candidates who apply for each job opening, it is much better to be the first one to be recommended for positions when they come up.

My book ‘How To Get A Dream Job In Pharmaceutical Sales – Direct Inside Advice and Guidance From a Sales Manager‘ shows you how to build such a network. With so much competition for jobs these days, you can’t afford NOT to build a network if you are indeed serious about getting a pharmaceutical sales job.

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